Setup and publishing
Installation, product selection, uploads, processing, viewer configuration, theme blocks, and publishing.
Merchant support
How can we help?
Get practical help with your 3D products, storefront viewer, subscription, or privacy request.
Send the details that help us resolve it faster.
Include your `.myshopify.com` domain, affected product, browser and device, and the support reference shown in Cadloom's processing history. Describe what happened and what you expected.
Keep source files private. Do not attach confidential CAD files to email. If a file is required, we will arrange an approved secure transfer.
Model processing
Failed or slow conversions, large files, model orientation, smoothness, missing parts, and visual quality.
Storefront viewer
Viewer loading, feature permissions, materials, environments, measurements, sections, parts, and mobile AR.
Plans and billing
Current plan verification, upgrades, downgrades, retained products, suspended viewers, and Shopify billing.
Privacy and deletion
Data access, product deletion, uninstall cleanup, retention, and verified privacy requests.